At Prudential Financial Advisers Singapore Pte Ltd (“PFA”), we are fully committed to treating our customers fairly.
As a customer of PFA, you can be assured that we will endeavor to provide you with:
- Comprehensive explanation on the plans and products proposed to you, so as to enable you to understand their features, benefits, and risks, terms and conditions, and your commitment - before you make your purchase decision;
- Relevant recommendations that are based on your unique financial needs and circumstances;
- Regular communications and updates from us or our third-party solution providers so that you are kept informed of developments that may affect you;
- A commitment to listen to your feedback and respond to your concerns in a fair and timely manner.
Our board and senior management are committed to deliver fair outcomes to our customers.
Enquiries and Feedback
You can reach our Customer Service Representatives at 1800 333 0333 from Monday to Friday (excluding Public Holidays) or via email at customer.service@prudentialfa.com.sg. We're happy to help.
For customer feedback received relating to our services, the feedback will be acknowledged and routed to our Customer Resolution for handling. Our Manager may contact you if we need to seek further clarification. Your feedback will be reviewed independently, and we will inform you of the outcome. An update on the status will be sent to you within 14 business days after receiving your feedback.
If you believe that your concerns have not been addressed despite our best efforts, you may contact the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for additional assistance.