Frequently Asked Questions

We're answering your most frequently asked questions about our products and services.

About Us

What is PFA’s relationship with Prudential Assurance Company Singapore (“PACS”)?

PFA is licensed by the Monetary Authority of Singapore (MAS) and backed by Prudential Assurance Company Singapore, one of Singapore’s leading life insurance companies. We provide quality wealth advisory services to meet your financial planning needs.

I’m interested in the services provided by PFA, who do I contact?

We partner every customer in their journey towards health and financial wellness, by providing personalised advice and crafting comprehensive wealth solutions. We deliver these with professionalism, trust and care. Click Get in Touch today and our professional Wealth Managers would be in contact with you.

What is the difference between the offerings provided by PACS and PFA?

At PFA, we provide holistic financial planning, offer a wider suite of products and value-added services, that goes beyond insurance.

How do I know if my Wealth Manager is a representative for PFA?

Your Wealth Manager will be able to confirm if he/she is with PFA. Alternatively, you may also check the Register of Representatives on MAS website for the representative’s status.

How are Prudential Financial Advisers and its Wealth Managers compensated?

PFA operates on a commission-based structure. You may ask your Wealth Manager about the details of the product remuneration they receive.

Claims Process

I have queries regarding claims, how can I get help?

To make a claim, you may contact your Wealth Manager for assistance. Should you require any further assistance you may click Contact us Online.

Marketing Consent

How can I withdraw my marketing consent?

If you do not wish to receive marketing materials from Our Partners, please refer to their respective marketing consent withdrawal process.

Change in Particulars

How can I update my personal contact information?

To change your particulars, you may contact your Wealth Manager for assistance.